Shipping policy
Last Updated: June 14, 2026
Thank you for shopping with Splash MAG! Please read our shipping policy carefully before placing your order.
Processing Time
All orders are processed within 1-5 business days after payment is confirmed. Orders placed on weekends or public holidays will begin processing the next business day. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Times
| Destination | Estimated Delivery Time |
|---|---|
| United Kingdom | 2-3 business days |
| United States | 10-20 business days |
| Europe | 5-10 business days |
| Australia & NZ | 10-20 business days |
| Rest of World | 15-30 business days |
Please note: Delivery times are estimates and may vary due to customs processing, carrier delays, or peak seasons (e.g., holidays, summer).
Shipping Costs
Shipping costs are calculated at checkout based on your location and order total. We offer free shipping on all UK orders over a qualifying threshold - check the banner on our website for the current promotion.
Order Tracking
Once your order ships, you will receive an email containing your tracking number. You can use this to monitor your shipment via the carrier's website. Please allow 24-48 hours for tracking information to update after you receive your shipping confirmation.
Customs, Duties & Taxes
Splash MAG ships internationally. Orders may be subject to import duties, taxes, or customs fees imposed by your country. These charges are the responsibility of the customer and are not included in our product or shipping prices. We recommend checking with your local customs office for more information before placing your order.
Lost or Delayed Packages
If your package has not arrived within the estimated delivery window, please:
- Check your tracking information for updates.
- Contact your local post office or customs office.
- Reach out to us at support@splashmag.uk and we will investigate with the carrier.
We are not responsible for delays caused by customs, weather, or carrier issues beyond our control. However, if a package is confirmed lost, we will work with you to find a resolution.
Wrong Address
Please double-check your shipping address before placing your order. Splash MAG is not responsible for packages delivered to an incorrect address provided by the customer. If you notice an error immediately after ordering, contact us as soon as possible and we will do our best to correct it before dispatch.
Contact Us
For any shipping-related questions, please contact our support team:
We aim to respond to all enquiries within 1-2 business days.